Browse our FAQs
We’re Here to Answer Your Questions
Browse many of the questions we’ve receive over the years and hopefully they help to explain and inform you about our services and your needs. Please feel free to contact us if you don’t see your question or have any other concern.
Why should I select a professional window cleaner?
Window cleaning done correctly takes time and expertise to provide the best results. If done incorrectly, you windows may not look the best they can or even look worse with streaking and missed spots.
Are you licensed and Insured?
Yes. While many window cleaners in Utah are operating without adhering to these standards, we value your property and the safety of our technicians.
What do I need to do to prepare for my service?
Close all windows. For exterior window cleaning, please make sure trees and shrubs are not touching the surface of the glass. For interior window cleaning, it is helpful to move furniture and items blocking access to windows and remove all fragile and/or sentimental items from window areas.
How often should I clean my windows?
Residential: At a minimum, we recommend cleaning your windows at least two times per year. That being said, cleaning windows each season helps prevent dust and minerals from building up on your windows and causing damage to the glass.
Commercial: Your storefront represents your brand. Let your customers see that you take pride in what you do by making their first impression clean and memorable. Most commercial properties subscribe to our reoccurring bi-weekly or monthly cleaning service.
Do you clean mirrors, glass stairways and other interior glass?
Cleaning glass is our specialty and no one does it better. And it makes it easy to get everything done at once!
Do you use razor blades or steel wool to clean glass? Are they safe?
We use razors, scrapers and steel wool when necessary to remove plaster, paint, texture, tape, stickers, and other debris from windows. These tools, when used properly, remove debris from quality glass without scratching the surface. That being said, we don’t use razor blades on tempered/heat treated glass. (See tempered glass). Steel wool (#0000) and brass wool we use is softer than glass and will not scratch it. Sand, dirt, and concrete particles can scratch glass when trapped on anything dragged across the glass (whether a squeegee, steel wool, or a rag). Therefore we use fresh steel wool, squeegees, and rags on each job. Be advised: while steel wool and brass wool will not scratch glass, other cleaning abrasives like SOS pads will absolutely scratch it.
I have windows with hard water stains. Can you remove them?
We have years of experience removing hard water stains. With our hard water removal technique, we can restore your windows to look like new!
How do you take care not to damage my home's interior?
We respect your home and possessions. We always wear shoe covers and use our no-drip technique inside your home. We also utilize drop cloths over furniture that is unmovable.
Can you remove stickers and decals from my windows?
Whether you have new windows installed with stickers or have some that have had them added for security companies, let us know on your quote and we’ll take care of them as if they never existed.
I have tempered glass. Do I need to let you know in advance?
Properly manufactured tempered glass will not scratch, however, there is a widespread problem in modern tempered glass windows being produced with microscopic fabricating debris (bits of glass and debris from the rollers used in the manufacturing process that get stuck on the window). These tiny bits of glass debris are easily nicked off by razors, leaving scratch marks behind that are especially visible in sunlight. We never use razor blades on tempered glass. Please let us know in advance.
What about my screens?
If the screens are cleaned along with your windows, then rainwater will leave very few spots behind. We will even repair you screens or replace them completely if necessary.
How can I keep my windows cleaner longer?
Pressure washing your house right before we clean the windows is the single most beneficial thing to do to keep your windows cleaner longer. Cleaning all of the dirt off your siding first will keep it from washing onto your windows.
What if it rains on the day of my service or soon after my service call?
If there is more than a 40% chance of rain or it is actively raining during the time of your service we will contact you to reschedule for a better time. If you are having interior windows cleaned we will be happy to clean the interior windows and return on another day to clean the exteriors.
Do you clean windows in the winter?
In fact, we highly recommend it! We’ve found that windows stay clean longer during the winter while sprinklers (full of Utah’s hard water minerals) are turned off and the ground is frozen, leaving dust dormant.
Should I have my windows cleaned before selling my house?
According to a survey of 2000 real estate agents conducted by HomeGain.com and reported on in Money Magazine, having your windows cleaned is one of the most cost-effective and high-return investments you can make on your home to get it ready to sell.
Do you offer referral discounts?
Yes we do! If you refer us to someone who is a first time customer, we will give them 10% off there first cleaning and we will give you 10% off on your next cleaning. We want to thank you for putting in a good word and helping us out! Just ask your neighbor to mention your referral while booking their service.